Mojo Pilates T & C’s

General Terms & Conditions

• Clients must have booked and paid in advance of participating in a session.
• Bookings, payments and cancellations must be made via the company’s booking system and not via e-mail telephone, Facebook or texts.
• Clients must have created an account to register with the Mojo Pilates and completed the additional information section prior to attending a session.
• Course bookings can be purchased in the form of a 6 session class pass. We encourage clients to attend the same class each week where possible to aid continuity and progression for the class and the teacher. You can book sessions as far ahead in to the future as you wish, providing you have the class credit on your account to do so.
• Course bookings (from a 6 session class pass) require a minimum of 6 hours notice to cancel the class (and must be made via the online booking system, by you, the customer) in order to have the session refunded back to your MINDBODY account for you to book another class, availability permitting (prior to the expiry date on the original purchase).
• Validity of a 6 session class pass begins on the date of session 1 of 6. Expiry of the pass is 60 days after session 1 occurred.
Drop ins (single sessions) can be purchased and booked as far ahead in to the future as you wish, providing you have the class credit on your account to do so.
Single classes (Drop Ins) require a minimum of 6 hours notice to cancel the class (and must be made via the online booking system, by you, the customer) in order to have the session refunded back to your MINDBODY account for you to book another class, availability permitting (prior to the expiry date on the original purchase).
Drop in classes have a 1 month expiry date from the date of booking the session.
• There is a safe maximum capacity of 12 clients per class. Sessions are available to book, subject to availability. You are welcome to join the waiting list for a fully booked session and you will automatically be notified if and when a place becomes available for you to book.
• The class timetable is subject to change. Participants will be notified in as much time as possible of any changes to the timetable or class teacher. Please note – not all Mojo Pilates teachers are Physiotherapists. All Mojo Pilates teachers are qualified and insured.
• No classes are held on bank holidays or days that a class teacher or venue is unavailable.
• If a client persistently fails to turn up for classes, the Company reserves the right to refuse access to the sessions.

Cancellation Policy
6 Session Class Pass Bookings
Classes must be cancelled via the booking system (by you, the customer) with a minimum of 6 hours notice. The class will then be refunded to your MINDBODY account for you to rebook another class i.e. a ‘catch up class’ (availability permitting) and must be used prior to the expiry date of the pass.

Failure to give 6 hours notice will result in the session being deducted from your 6 session class pass and is therefore non-transferrable and non-refundable (i.e. cannot be taken as a ‘catch up class’. Cancelling with a minimum of 6 hours notice gives those on the waiting list the opportunity to take up the place in the class with sufficient notice.

Single Class Bookings (Drop Ins)
Single Class Bookings (Drop Ins) must be cancelled via the booking system(by you, the customer) with a minimum of 6 hours notice. The class will be refunded to your MINDBODY account for you to re-book another class (availability permitting) and must be used prior to the expiry date of the drop in purchase. Giving less than 6 hours notice will result in the class being deducted from your MINDBODY account and is therefore non-refundable and non-transferable. Cancelling with a minimum of 6 hours notice gives those on the waiting list the opportunity to take up the session with sufficient notice.

1:1 Pilates Assessment Sessions
1:1 Pilates Assessment sessions must be cancelled via the booking system (by you, the customer) with a minimum of 24 hours notice. The session will then be refunded to your MINDBODY account for you to re-book the session before the validity of the purchase expires. Failure to give 24 hours notice will result in the full payment fee being taken which is non-refundable and non-transferable. Cancelling with a minimum of 24 hours notice gives those on the waiting list the opportunity to take up the session with sufficient notice.

1:1 Pilates Follow Up Sessions
1:1 Pilates Follow up sessions must be cancelled via the booking system (by you, the customer) with a minimum of 24 hours notice. The session will then be refunded to your MINDBODY account for you to re-book the session before the validity of the purchase expires. Failure to give 24 hours notice will result in the full payment fee being taken which is non-refundable and non-transferable. Cancelling with a minimum of 24 hours notice gives those on the waiting list the opportunity to take up the session with sufficient notice.

Workshops
Workshop bookings must be cancelled via the booking system (by you, the customer) with a minimum of 24 hours notice. Failure to give 24 hours notice will result in the full payment fee being taken which is non-refundable and non-trasnferable. Cancelling with a minimum of 24 hours notice gives those on the waiting list the opportunity to take up the place in the workshop with sufficient notice.
Refunds for bookings that have been cancelled with the sufficient period of notice (by you, the customer, via the booking system) will be made to your MINDBODY account for you to use again i.e. take as a ‘catch up class’. Any refunded sessions must be used prior to the expiry date of your purchase – you can see this on your account.

If a customer fails to give the Company the required minimum notice of cancellation for a session, or fails to cancel via the booking system, no refund will be available, they will be charged the full class fee and this will be deducted from their MINDBODY account.

The Company only accepts cancellations / rescheduling of classes via the Company’s booking system, and not via e-mail, Facebook, texts or telephone. Customers can use their account credit to make future bookings, providing they have given sufficient notice of the cancellation (within the specific expiry date of the purchase). See the cancellation policy for full details on all matters relating to cancellations.

Conduct

Participants arriving more than 15 minutes late for a class will not be permitted to take part due to health & safety reasons.

All mobile phones must be switched to silent during the class please and any calls taken must be done outside of the studio.

Participants are required to bring their own hand towel to use over head blocks and to wear socks when using a studio mat or other studio equipment involving their feet.

Never exercise through pain, please stop and ask for help / guidance.

Everyone in Mojo Pilates classes is required to demonstrate respect, equality and inclusion, with no prejudice. Anyone found to be causing harm (physical / emotional / mental) to others will be instructed leave classes and not return – at the discretion of the instructor.

Participants are required to notify the teacher of any relevant changes to their health, medication or general condition.

Complaints Procedure
Please notify the instructor if you have any complaints to make about your experience at Mojo Pilates and they will aim to resolve this for you. If they are unable to resolve the matter or you feel it has still not been dealt with in a satisfactory way please contact the Mojo Pilates Director, Emma Garner via the website enquiry form. Thank you.

Liability Waiver (consent gained for this during account registration process)

Classes & 1:1 Sessions (Assessments & Follow Ups)

1. I agree that I must have created an account and completed the additional information questions prior to taking part in a Pilates session.
2. I agree that that it is my responsibility to complete this document accurately and honestly and to inform the class teacher of any relevant changes to my health, medical conditions or medication or any adverse reactions I may have to the exercises.
3. I agree that I have read, understood and answered honestly the additional information questions. Whilst every effort is made to keep the class safe and enjoyable, I understand that I am participating of my own free will and that as with any exercise programme there is a risk of injury. I consent to participate in a group Pilates based exercise session. I also give consent for Mojo Pilates to liaise with any clinician that is treating / has treated me.
4. I am aware that there is no obligation for any person to provide me with medical care during the activity and I understand that there may not be any medical aid stations / revival facilities available during the Pilates session.
5. I confirm that I have no psychological, physical, medical or emotional condition that would prevent me from safe participation in a Pilates class.
6. I release and discharge Mojo Pilates and/or the instructor from any and all liability, claim, demand or action that I may have relating to the loss, theft, or damage to any of my personal property during a Pilates session.
7. I recognise that this Agreement of Release and Waiver of Liability is a legal contract and that, by reading it carefully, I have complete knowledge of its contents.
8. I have read this agreement and fully understand its contents and meaning, and sign it of my own free will and I confirm that I am aged 16 or over (you must be aged 16 or over to participate unless accompanied by an adult).
9. If any provision of this Agreement shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
10. I agree that I have read and understood Mojo Pilates’s full Terms & Conditions.

Pregnancy

All pregnant clients must complete the standard additional information (this acts as a screening form for health & safety purposes) and have answered yes to being pregnant. You must also see the class teacher to complete a bespoke pre / postnatal questionnaire. This is to help Mojo Pilates provide a session which is safe and appropriate for your condition.

All existing clients must inform the instructor if they become pregnant, this is to ensure exercises are modified to keep them safe as their body changes during pregnancy. They too will need to complete a new screening form (a pre & post natal form) to record that they are pregnant.

New Pilates clients that are pregnant and have never done Pilates before should wait until after their 12 week scan to start classes or 1:1s, providing they have medical clearance to do so. New clients that are experienced in Pilates are safe to continue their exercise as long as it is modified for pregnancy.

Post-natal ladies need to be medically cleared to join or return to Pilates. Usually this is not before 6 weeks for a vaginal delivery and 8 weeks for a C-section. You will need to ask your instructor for a post-natal screening form and complete it before participating back in class / 1:1s.